Complaints Policy
Rivergods Ltd Complaints Policy
BATHROOMS AND KITCHENS
94 Aberporth Road – CARDIFF - CF14 2RY – WALES
TEL 02920 484944 MOB: 07403119504
DIRECTOR: Paul Colley ~ CO. REGISTRATION
NO. 9079569
REGISTERED OFFICE 7
OAKFIELD STREET CARDIFF CF24 3 RD
Our complaints policy:
1. We will send you a letter
acknowledging receipt of your complaint within three days of receiving it, enclosing
a copy of this procedure.
2. We will then investigate
your complaint. This will normally involve passing your complaint to our
manager, Paul Colley, who will review your matter, file and speak to the member
of staff who acted for you.
3. We will then invite you to
meet with Paul to discuss and hopefully resolve your complaint. He will do this
within 14 days of sending you the acknowledgement letter.
4. Within three days of the
meeting, Paul Colley will write to you to confirm what took place and any
solutions he has agreed with you.
5. At this stage, if you are
still not satisfied, you should contact us again and we will arrange for Paul
Colley to review his decision.
6. We will write to you
within 14 days of receiving your request for a review, confirming our final
position on your complaint and explaining our reasons.
7. Where we are unable to
resolve your complaint using our own complaints procedure, as a Which? Trusted
trader we use Dispute Resolution Ombudsman for dispute resolution. In the
unlikely event that we cannot remedy your complaint to your satisfaction you
may wish to refer your complaint to them. If you wish to do so please contact
Which? Trusted traders in the first instance on 0333 241 3209.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of complain arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
Name: Paul Colley
Signature:
Page 1 of 1 Revision Number:1 Revision Date:
15/11/2017
